Telephone Answering Service

NOTICE: Intergroup is looking for service-oriented AA members to answer the phone (in the office or remotely) or who are able to conduct 12-Step Calls. Suggested sobriety requirement is 1 year. Please contact the TAS Coordinator if you are interested in getting involved! Available shifts are in red on the schedule below.

Intergroup is responsible for coordinating the Ottawa Area English Helpline and 12-Step call list.

The helpline is open between 10AM and 10PM daily (subject to volunteer availability). It is staffed by telephone answering volunteers from within the AA membership. These volunteers respond to a wide range of calls, from questions about meeting locations to providing peer support to someone in distress.

In some instances, the caller requests to be called back at a later time. At other times, the caller will ask, or the telephone answering volunteer will suggest, the caller meet with some members in person, either at the callers home or in a public place. At that time, the telephone answering volunteer will call a volunteer on the 12-Step call list. The 12-Step volunteer will contact the caller and assist as necessary.

To make changes to the schedule, volunteer to pick up a shift, or add your name to the 12-Step call list, please contact the TAS Coordinator.

Legend Red = Open, Yellow = Daytime Office Shifts, Green = Shifts outside regular Business Day Hours answered in the office or remotely